I. INTRODUCTION
This Privacy Policy for {{company.legalName}} (hereinafter “Company,” “we,” “us,” or “our”), a {{company.incorporatedIn}} corporation, describes how and why we might collect, store, use, and/or share (hereinafter “process”) your information when you use our services (hereinafter “Services”), such as when you:
A. Scope of This Privacy Policy
This Privacy Policy applies when you: (1) visit our website at {{company.website}}, or any website of ours that links to this privacy policy, (2) engage with us in other related ways, including any sales, marketing, or events, (3) use our software applications and services, or (4) interact with our customer support.
B. Questions and Contact
Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at {{contact.privacy}}.
II. SUMMARY OF KEY POINTS
Key Information Collection: We process personal information based on how you interact with us and the Services. We do not process sensitive personal information or receive information from third parties.
Key Processing Activities: We process your information to provide, improve, and administer our Services. We may share information in specific situations and with specific third parties. We implement organizational and technical measures to protect your information.
Key Rights and Controls: You may have certain rights regarding your personal information depending on your location. Contact us using the information provided to exercise your rights. You can opt out of certain processing activities.
III. DETAILED PROVISIONS
1. WHAT INFORMATION DO WE COLLECT?
A. Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you: (1) register on the Services, (2) express an interest in obtaining information about us or our products and Services, (3) participate in activities on the Services, or (4) otherwise contact us.
Categories of Personal Information: The personal information we collect may include: names, email addresses, job titles, company names, usernames, passwords, contact preferences, and authentication data. We do not process sensitive information. All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.
B. Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. You may opt out of location tracking through device settings.
2. HOW DO WE PROCESS YOUR INFORMATION?
A. Processing Purposes
We process your personal information for a variety of reasons, depending on how you interact with our Services: Account Management (facilitate account creation and authentication, manage user accounts and keep them in working order, and provide customer support and respond to inquiries), Service Improvement (evaluate and improve our Services, products, and marketing, identify usage trends and determine promotional effectiveness, and develop new features and functionality), and Analytics and Performance (process information about Service usage, better understand user needs and preferences, and optimize platform performance and user experience).
B. Legal Basis for Processing
We only process your personal information when we have a valid legal reason to do so, including Consent (when you have given explicit consent), Contract (when necessary to fulfill our contract with you), Legal Obligations (when required by law), and Legitimate Interests (when necessary for our legitimate business interests).
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
A. Situations When Information May Be Shared
We may need to share your personal information in the following situations: Business Transfers (in connection with any merger, sale of company assets, financing, or acquisition, during negotiations of such transactions, or as part of due diligence processes), Service Providers (with vendors, consultants, and other third-party service providers who perform services on our behalf, subject to confidentiality obligations), and Legal Requirements (to comply with legal obligations, respond to legal process, or protect our rights and property).
B. Third-Party Services
Google Maps Platform APIs: We may share your information with certain Google Maps Platform APIs. We obtain and store on your device (‘cache’) your location. You may revoke your consent anytime by contacting us at {{contact.privacy}}.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies (including session and persistent cookies, web beacons, and pixels) to access or store information, analyze Service usage, deliver targeted advertising, and remember user preferences. For specific information about how we use such technologies and how you can refuse certain cookies, please refer to our Cookie Notice.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
A. Retention Periods
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.
General Retention Guidelines:
| Information Type | Retention Period | Basis |
|---|---|---|
| Account Information | Duration of account plus 30 days | Service provision |
| Transaction Records | 7 years | Legal/tax requirements |
| Marketing Data | Until opt-out plus 30 days | Legitimate interests |
| Security Logs | 1 year | Security purposes |
B. Deletion and Anonymization
When we have no ongoing legitimate business need to process your personal information, we will either delete the information, anonymize the information, or securely store and isolate it from further processing (if deletion is not possible).
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
A. Security Measures
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, including Technical Safeguards (encryption in transit and at rest, access controls and authentication, regular security updates and patches, and intrusion detection systems) and Organizational Safeguards (employee training and confidentiality agreements, limited access on a need-to-know basis, regular security audits, and incident response procedures).
B. Security Limitations
Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
7. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at {{contact.privacy}}.
8. WHAT ARE YOUR PRIVACY RIGHTS?
A. Your Rights
Depending on your location, you may have the following rights: Access Rights (right to know what personal information we have about you and obtain a copy), Correction Rights (right to request correction of inaccurate or outdated information), Deletion Rights (right to request deletion of your personal information, subject to certain legal exceptions), and Consent Withdrawal (right to withdraw consent at any time, which does not affect prior processing lawfulness).
B. Account Management
If you would like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account or contact us at {{contact.privacy}}. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, or comply with applicable legal requirements.
C. Marketing Communications
You can unsubscribe from our marketing and promotional communications at any time by clicking “unsubscribe” in our emails, replying “STOP” or “UNSUBSCRIBE” to SMS messages, or contacting us using the details provided below.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
A. California “Shine The Light” Law
California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.
B. California Consumer Privacy Act (CCPA)
If you are a California resident, you have specific rights under the CCPA. A “resident” means (1) every individual in California for other than temporary/transitory purpose, or (2) every individual domiciled in California who is outside for temporary/transitory purpose.
Categories of Personal Information Collected:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, email, IP address, account name | ✓ Yes |
| B. Customer Records | Name, contact info, employment | ✓ Yes |
| C. Protected Classifications | Gender, date of birth | ✓ Yes |
| D. Commercial Information | Transaction history, purchase data | ✗ No |
| E. Biometric Information | Fingerprints, voiceprints | ✗ No |
| F. Internet Activity | Browsing history, search history | ✗ No |
| G. Geolocation Data | Device location | ✓ Yes |
| H. Sensory Information | Audio, visual recordings | ✗ No |
| I. Professional Information | Job title, work history | ✗ No |
| J. Education Information | Student records | ✗ No |
| K. Inferences | Profiles about preferences | ✗ No |
Your CCPA Rights: You have the Right to Know (whether we collect and use your personal information, categories collected, purposes for collection, and categories of third parties with whom we share), Right to Delete (request deletion of your personal information, subject to certain exceptions), Right to Non-Discrimination (we will not discriminate for exercising privacy rights), and Right to Opt-Out (opt out from future selling of personal information, though we do not sell personal information). We verify identity before processing requests and may ask for information to match our records or use communication methods previously provided.
11. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last Updated” date and will be effective as soon as it is accessible. If we make material changes, we may notify you by prominently posting a notice of such changes, directly sending you a notification, or updating the version number. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact us at: Data Protection Officer ({{contact.dpo}}), Privacy Inquiries ({{contact.privacy}}), Legal Department ({{contact.legal}}), or by Mail ({{company.legalName}}, {{contact.address.street}}, {{contact.address.suite}}, {{contact.address.city}}, {{contact.address.state}} {{contact.address.zip}}, {{contact.address.country}}).
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request through your account dashboard or email us at {{contact.privacy}}. We will respond to your request within the timeframe required by applicable law.
XIV. RECENT CHANGES
May 1, 2025: Updated contact information and edited document for clarity and readability.
ADDENDUM: COOKIE POLICY
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